eSIM.gay refund policy
Draft refund rules requiring merchant and legal review before public launch.
Digital eSIM products
Refund eligibility can depend on whether activation details were delivered, installed or used and whether a reported issue can be verified and resolved. Contact support promptly with the order reference and device details; do not publish the activation code as evidence.
Coverage and device limitations
Eligibility may be limited when the phone is incompatible or carrier-locked, the plan is used outside its stated coverage, or required activation instructions were not followed. The final decision must follow the merchant terms presented for the purchase.